Refund and Grievances Policy

Although the Institute of Reproductive Grief Care and Life Perspectives have not experienced issues with refunds with our educational courses, various certification programs require us to provide you with information on our Refund Policy.

Refund Policy

You may cancel for a full refund up to 15 days in advance of the live, in-person or online webinar event, or a 50% refund after that. No refunds or cancellations will be honored within 5 days of the live or online event, to include no-shows or failure-to-attend due to emergency. Unused funds cannot be applied to future workshops. If the event is canceled for any reason, you will receive a full refund.

1 Written refund requests must include the following:

• Full name of registrant
  Registrant’s email address
• Course title, date, and time
• Amount of payment
• Reason for refund request

2. Email refund request to learning@lifeperspectives.com.

3. The Institute of Reproductive Grief Care and Life Perspectives reviews refund requests within 3-5 business days of receipt. If the refund request is approved, the registrant will be notified via email.

Complaint and Grievance Policy

1. To submit a complaint or grievance related, the following information must be submitted:

• Full name of registrant
• Registrant’s email address
• Course title, date, and time
• Description of complaint or grievance
• Desired resolution of the complaint

2. Email the written complaint or grievance to the attention of the Director of:

• For Mental Health Courses /Events:
  • Director of Mental Health Programs, Angelica Quezada, Angelica@lifeperpectives.com
• For Healthcare Courses/Events:
  • Director of Healthcare Programs, Kathryn Grauerholz, Kathryn@lifeperspectives.com
• For Clinics Courses/Events and Certification Programs:
  • Director of Clinics, Sara West, sara@lifeperspectives.com

3. The Institute of Reproductive Grief Care and Life Perspectives has 5 working days from the receipt and confirmation of the written complaint or grievance to review, investigate, and respond by email.